Annual multi-trip and single trip insurance
Contact us: 0333 320 1240
OPENING TIMES: MONDAY - FRIDAY 09:00 - 17:30
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Cookies Policy

This Cookies Policy sets out how starttravel.co.uk (“We/Us/Our”), use cookies on this website.

About Cookies

A cookie is a small file that is downloaded to a device (e.g. a Computer, Tablet or Smartphone) when a website is visited. The cookie allows the website to recognise a user’s device and store information based on the user’s previous actions and preferences.

For a complete definition of cookies, please visit the Information Commissioner’s Office (ICO) website here.

Types of Cookies used

Essential Cookies

The table below explains the essential cookies We use and why.

Provider Cookies Purpose
starttravel.co.uk stasession We use security cookies to authenticate users, prevent fraudulent use of login credentials, and protect user data from unauthorised parties.
__RequestVerificationToken This cookie is used to protect against Cross-Site Request Forgery (CSRF) attacks. This is set when you visit the page and is sent back to Our server whenever you submit a form in order to ensure any form submissions originated from Our site.
_cookieconsent This cookie indicates preference for the use of non-essential cookies.
Application Insights ai_session
ai_user
These cookies are used to collect information about issues, dependencies and exceptions which may occur when browsing this website. This data is purely for telematics and error detection, triage and diagnoses. For more information click here.

Analytics Cookies

The table below explains the analytics cookies We use and why.

Provider Cookies Purpose
Google Analytics _ga
_gid
_gat
AMP_TOKEN
_gac_ <property-id>
Used to distinguish users.
Used to distinguish users.
Used to throttle request rate.
Contains a token that can be used to retrieve a Client ID from AMP Client ID service.
Contains campaign related information for the user.
For more information on the use of Google Analytics Cookies please click here.

How to control Cookies

Information on controlling cookies using specific web browsers can be found on the Information Commissioner’s Office (ICO) website here.

Changes to our Cookies Policy

Any changes We may make to Our Cookies Policy in the future will be posted on this page. We advise that you check this page regularly to keep up to date with any necessary changes.

View our Policy Documents
Policy Document
Essential Cover IPID
4 Star Cover IPID
5 Star Cover IPID
Keyfacts
Important Information
Terms of Business
Claim Forms

starttravel.co.uk is administered by Call Assist Limited. Call Assist is authorised and regulated by the Financial Conduct Authority, Firm Registration Number 304838. Registered address: Axis Court, North Station Road, Colchester, Essex CO1 1UX. Registered in England and Wales. Registered number: 03668383

This insurance is underwritten by the United Kingdom branch of Europäische Reiseversicherung (ERV) A.G. an Ergo Group Company incorporated and regulated under the laws of Germany. Companies House Registration FC 25660 and Branch Registration BR 007939. ERV is authorised by the Bundesanstalt für Finanzdienstliestungsaufsicht (BAFIN - www.bafin.de) and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Details of the extent of Our regulation by the Prudential Regulation Authority, and regulation by the Financial Conduct Authority are available from Us on request. Our registration number is 220041.

Essential 4 Star 5 Star
Cover Sums Insured Excess Sums Insured Excess Sums Insured Excess
Emergency medical and repatriation expenses
- Hospital confinement benefit
- Additional transport and accommodation expenses in the United Kingdom
- Funeral expenses
- Emergency dental treatment
£10,000,000
N/A
£1,000

£1,500
£400
£100
N/A
£100

£100
£100
£10,000,000
N/A
£2,000

£3,000
£400
£50
N/A
£50

£50
£50
£15,000,000
£20 per 24hrs (max £1000)
£3,000

£4,000
£400
Nil
Nil
Nil

Nil
Nil
Personal accident
- Death (aged 18 – 64)
- Death (under 18 or over 64)
- Loss of limb(s) or sight or permanent total disablement (aged 18-64)
- Loss of limb(s) or sight or permanent total disablement (under 18 or over 64)

£5,000
£500
£5,000

N/A


N/A
N/A
N/A

N/A


£10,000
£1,000
£10,000

£1,000


Nil
Nil
Nil

N/A


£20,000
£2,000
£20,000

£2,000


N/A
N/A
N/A

N/A

Withdrawal of services N/A N/A N/A N/A £25 per 24 hrs (max £200) Nil
Provision of screened blood £5,000 Nil £5,000 Nil £5,000 Nil
Cancellation £1,000 £100 £2,000 £50 £4,000 Nil
Curtailment £1,000 £100 £2,000 £50 £4,000 Nil
Travel delay and disruption
- Delay
- Abandonment after 24 hours
- Disruption
N/A
£1,000
N/A
N/A
£100
N/A
£20 per 12 hrs (max £200)
£2,000
N/A
Nil
£50
N/A
£20 per 12 hrs (max £300)
£4,000
£500
Nil
Nil
Nil
Personal effects/possessions
- Single item limit
- Spectacles or sunglasses
- Valuables limit
- Personal money
- Cash
- Passport or Travel documents
£1,000
£200
£75
£200
£200
£200
£200
£100
£100
£100
£100
£100
£100
Nil
£2,000
£250
£75
£250
£400
£300
£250
£50 £2,500
£300
£75
£300
£400
£400
£300
Nil
Luggage delay N/A N/A N/A Nil £50 per 24hrs (max £250) Nil
Personal liability
- Property damage
- Bodily injury
£100,000
£2,000,000
£100
£100
£100,000
£2,000,000
£50
£50
£100,000
£2,000,000
Nil
Nil
Hijack, kidnap and mugging N/A N/A N/A Nil £50 per 24hrs (max £250) Nil
Catastrophe N/A N/A £1,000 £50 £1,000 Nil
Legal costs and expenses £20,000 Nil £30,000 Nil £30,000 Nil
Optional gadget cover
- Single Article Limit
£500
£300
£100
£750
£500
£50
£1,000
£750
Nil
Optional winter sports cover
- Ski equipment
- Single item limit
- Ski equipment hire
- Ski pack
- Piste closure
- Avalanche closure
£1,000
£750
£250
£100 (£20 per day)
£250
£300 (£20 per day)
£300 (£20 per day)
£100
£100
£100
Nil
£100
Nil
Nil
£1,000
£750
£250
£100 (£20 per day)
£250
£300 (£20 per day)
£300 (£20 per day)
£50
£50
£50
Nil
£50
Nil
Nil
£1,000
£750
£250
£100 (£20 per day)
£250
£300 (£20 per day)
£300 (£20 per day)
Nil
Nil
Nil
Nil
Nil
Nil
Nil
Optional cruise cover
- Missed port departure
- Cabin confinement
- Itinerary change
- Unused excursions
- Cruise interruption

£400
£50 per day up to £300
£50 per port up to £300
£300
£300

£100
Nil
Nil
£100
£100

£500
£75 per day up to £375
£65 per port up to £375
£400
£500

£50
Nil
Nil
£50
£50

£1,500
£75 per day up to £1,000
£75 per port up to £500
£500
£750

£65
Nil
Nil
£65
£65
Optional golf cover
- Loss of golf equipment
- Single item limit
- Hire of golf equipment
- Loss of green fares
£1,000
£1,000
£200
£300 (£50 per day)
£100
£100
£100
£100
£100
Nil
£1,000
£1,000
£200
£300 (£50 per day)
£100
£50
£50
£50
£50
Nil
£1,000
£1,000
£200
£300 £50 per day)
£100
Nil
Nil
Nil
Nil
Nil
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