If you're abroad right now and need emergency assistance use the numbers below, any time of day or night:
If you are anywhere except the USA, Canada or Mexico
If you are in the USA or Canada
If you are in Mexico
How can we help?
If you have a question about travel insurance or any of the optional extras please take a look at our FAQs as we might be able to answer your question straightaway. However, if you are looking to make a claim please use our make a claim page so we can ensure that you give us everything we need to process your claim as quickly as possible.FAQs How to Make a Claim
Still need assistance
If you have a general question or would like to know anything about your policy please call 0333 320 1240 Monday - Friday 9am - 5:30pm (UK time).
Alternatively use the details and form below.
If your policy number begins with STA please email us: firstname.lastname@example.org
Or if your policy begins with SRT please complete the following form:
Fields marked with * are required
Need to write to us? Please write to starttravel.co.uk, C/O Call Assist Ltd, Axis Court, North Station Road, Colchester, Essex, CO1 1UX