Make a claim

If the unfortunate should happen on your trip, we're here to help make your claim journey as stress-free as possible.

If you need to make a claim on your travel insurance, simply download, print and complete the appropriate from and return with all supporting documentation to the address below.

Medical Emergency?

If you're abroad right now and need emergency assistance use the numbers below, any time of day or night:

If you are anywhere except the USA, Canada or Mexico

If you are in the USA or Canada

If you are in Mexico

Before you make a claim

ORIGINAL DOCUMENTS MUST BE PROVIDED. WE CANNOT ACCEPT PHOTOCOPIES, SCANNED OR FAXED DOCUMENTS, UNLESS SPECIFICALLY AGREED BY US.

  1. The Travel Insurance Certificate together with the receipt issued by the Travel Agent showing payment of the Insurance Premium.
  2. The Tour Operators or Travel Providers booking document(s) showing the total cost of the holiday.
  3. Travel Tickets (Airline/Ferry/Coach etc.)
  4. Your Travel Itinerary
  5. A photocopy of your passport page showing your photograph, name and date of birth
    (This is only required to verify the identity of the claimant(s))
  6. Documents to support any discount given to you for your Travel Arrangement

Please read our guide before making a claim

Guide to making a Claim

If in doubt, please call our Claims Team:

If your policy begins with SRT

Telephone +44 (0) 1403 788 983 or send us an email to info@ervinssvs.co.uk

If your policy begins with STA

Telephone 0330 0200 134 or send us an email to travel.claims@start-travel.uk

Important Information

To view our user friendly policy documents and see the full policy features, benefits, cover levels and limitations, please click on the link below

View Policy Documents