Make a Claim

If the unfortunate should happen on your trip, we're here to help make your claim journey as stress-free as possible.

If you need to make a claim on your travel insurance, simply download, print and complete the appropriate from and return with all supporting documentation to the address below.

Airlines cancelling flights due to staffing issues and delays at airports.

When an airline cancels a flight you are entitled to certain refunds and compensation from the airline.

We ask that before you contact us in relation to costs arising from the recent spate of flight cancellations that you first directly approach your airline, tour operator or packaged holiday organiser.

If you are unable to get a refund or compensation from any of the above companies and you paid for your trip with a credit card you may also be able to recover your costs through section 75 of the Consumer Credit Act or via a 'chargeback claim'.

Our claims teams are currently handling a large volume of calls and cases and we would appreciate your patience as there may be a delay in responding to calls or claims submitted.

Our 24-hour medical emergency helpline remains open and operating as normal, but we would politely remind customers that this line should only be used for medical emergencies when travelling.

Medical Emergency?

If you're abroad right now and need emergency assistance use the numbers below, any time of day or night: