Annual multi-trip and single trip insurance
Contact us: 0333 320 1240
OPENING TIMES: MONDAY - FRIDAY 09:00 - 17:30
START A QUOTE / RENEW NOW

Make a Claim

If the unfortunate should happen on your trip, we’re here to help make your claim journey as stress-free as possible.

If you need to make a claim on your travel insurance, simply download, print and complete the appropriate form and return with all supporting documentation to the address below.

For more information to assist you in making a claim, please refer to our guide:

Guide to Making a Claim

We recommend that you read through this guide prior to making your claim application. If in doubt, please call our Claims Team on +44(0) 1403 788 983 or send us an email to info@ervinssvs.co.uk.

Forms available for download:

Cancellation Expenses
Curtailment Expenses
Medical Expenses & Medical Disablement
Personal / Business Effects, Money and Documents
Personal Liability
Travel Delay & Travel Disruption
Ski Equipment, Ski Hire, Ski Pack & Piste Closure

Please return your fully completed form(s) to starttravel.co.uk, care of ERV Insurance Services, PO Box 9, Mansfield, Nottinghamshire, NG19 7BL.

View our Policy Documents
Policy Document
Essential Cover IPID
4 Star Cover IPID
5 Star Cover IPID
Keyfacts
Important Information
Terms of Business
Claim Forms

starttravel.co.uk is administered by Call Assist Limited. Call Assist is authorised and regulated by the Financial Conduct Authority, Firm Registration Number 304838. Registered address: Axis Court, North Station Road, Colchester, Essex CO1 1UX. Registered in England and Wales. Registered number: 03668383

This insurance is underwritten by the United Kingdom branch of Europäische Reiseversicherung (ERV) A.G. an Ergo Group Company incorporated and regulated under the laws of Germany. Companies House Registration FC 25660 and Branch Registration BR 007939. ERV is authorised by the Bundesanstalt für Finanzdienstliestungsaufsicht (BAFIN - www.bafin.de) and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Details of the extent of Our regulation by the Prudential Regulation Authority, and regulation by the Financial Conduct Authority are available from Us on request. Our registration number is 220041.

Essential 4 Star 5 Star
Cover Sums Insured Excess Sums Insured Excess Sums Insured Excess
Emergency medical and repatriation expenses
- Hospital confinement benefit
- Additional transport and accommodation expenses in the United Kingdom
- Funeral expenses
- Emergency dental treatment
£10,000,000
N/A
£1,000

£1,500
£400
£100
N/A
£100

£100
£100
£10,000,000
N/A
£2,000

£3,000
£400
£50
N/A
£50

£50
£50
£15,000,000
£20 per 24hrs (max £1000)
£3,000

£4,000
£400
Nil
Nil
Nil

Nil
Nil
Personal accident
- Death (aged 18 – 64)
- Death (under 18 or over 64)
- Loss of limb(s) or sight or permanent total disablement (aged 18-64)
- Loss of limb(s) or sight or permanent total disablement (under 18 or over 64)

£5,000
£500
£5,000

N/A


N/A
N/A
N/A

N/A


£10,000
£1,000
£10,000

£1,000


Nil
Nil
Nil

N/A


£20,000
£2,000
£20,000

£2,000


N/A
N/A
N/A

N/A

Withdrawal of services N/A N/A N/A N/A £25 per 24 hrs (max £200) Nil
Provision of screened blood £5,000 Nil £5,000 Nil £5,000 Nil
Cancellation £1,000 £100 £2,000 £50 £4,000 Nil
Curtailment £1,000 £100 £2,000 £50 £4,000 Nil
Travel delay and disruption
- Delay
- Abandonment after 24 hours
- Disruption
N/A
£1,000
N/A
N/A
£100
N/A
£20 per 12 hrs (max £200)
£2,000
N/A
Nil
£50
N/A
£20 per 12 hrs (max £300)
£4,000
£500
Nil
Nil
Nil
Personal effects/possessions
- Single item limit
- Spectacles or sunglasses
- Valuables limit
- Personal money
- Cash
- Passport or Travel documents
£1,000
£200
£75
£200
£200
£200
£200
£100
£100
£100
£100
£100
£100
Nil
£2,000
£250
£75
£250
£400
£300
£250
£50 £2,500
£300
£75
£300
£400
£400
£300
Nil
Luggage delay N/A N/A N/A Nil £50 per 24hrs (max £250) Nil
Personal liability
- Property damage
- Bodily injury
£100,000
£2,000,000
£100
£100
£100,000
£2,000,000
£50
£50
£100,000
£2,000,000
Nil
Nil
Hijack, kidnap and mugging N/A N/A N/A Nil £50 per 24hrs (max £250) Nil
Catastrophe N/A N/A £1,000 £50 £1,000 Nil
Legal costs and expenses £20,000 Nil £30,000 Nil £30,000 Nil
Optional gadget cover
- Single Article Limit
£500
£300
£100
£750
£500
£50
£1,000
£750
Nil
Optional winter sports cover
- Ski equipment
- Single item limit
- Ski equipment hire
- Ski pack
- Piste closure
- Avalanche closure
£1,000
£750
£250
£100 (£20 per day)
£250
£300 (£20 per day)
£300 (£20 per day)
£100
£100
£100
Nil
£100
Nil
Nil
£1,000
£750
£250
£100 (£20 per day)
£250
£300 (£20 per day)
£300 (£20 per day)
£50
£50
£50
Nil
£50
Nil
Nil
£1,000
£750
£250
£100 (£20 per day)
£250
£300 (£20 per day)
£300 (£20 per day)
Nil
Nil
Nil
Nil
Nil
Nil
Nil
Optional cruise cover
- Missed port departure
- Cabin confinement
- Itinerary change
- Unused excursions
- Cruise interruption

£400
£50 per day up to £300
£50 per port up to £300
£300
£300

£100
Nil
Nil
£100
£100

£500
£75 per day up to £375
£65 per port up to £375
£400
£500

£50
Nil
Nil
£50
£50

£1,500
£75 per day up to £1,000
£75 per port up to £500
£500
£750

£65
Nil
Nil
£65
£65
Optional golf cover
- Loss of golf equipment
- Single item limit
- Hire of golf equipment
- Loss of green fares
£1,000
£1,000
£200
£300 (£50 per day)
£100
£100
£100
£100
£100
Nil
£1,000
£1,000
£200
£300 (£50 per day)
£100
£50
£50
£50
£50
Nil
£1,000
£1,000
£200
£300 £50 per day)
£100
Nil
Nil
Nil
Nil
Nil
We use cookies on our website. To find out more and manage your cookie preferences with us please view our cookies policy. Close